Background
The company supplies precious-metal and cultural gifts to well-known enterprises. Sales depended on veteran staff, new hires struggled to close, and design revisions dragged on.
Solution & results
- AI customer service agent: 24/7 replies at 92% accuracy, replacing 30% of manual service work; response time from 15 minutes to 1 minute; satisfaction from 70% to 95%.
- AI design-advisor agent: after a needs conversation it proposes three design directions with material suggestions and price ranges, so new hires close deals — conversion +30%.
- AI image model: specialised in badges, gift boxes and similar items; renders in 10 minutes, revisions from 5 to 2, confirmation cycle from 7 days to 3, designer output +60%.
- AI training system: independent onboarding from one month to one week.
* Case data comes from clients served by our technology partner, Shenzhen UMI Intelligence, and is anonymised. Results vary by company and execution.